Shipping:

When will my order ship?

To ensure quality and freshness, each product is handmade with recognizable, cruelty-free, plant-based ingredients. Please allow a processing time of 5-7 business days for your order to be prepared and packaged for shipment. A shipment confirmation email will be sent, which will include tracking information once your order has been shipped. once order is processed, it will be shipped via USPS Priority 2-3 days business shipping.

*Processing days do not include shipping time, weekends or holidays.*

 

Where do you ship?

We ship to all US territories, Alaska and Hawaii through the US Postal Service. We also ship internationally through DHL and USPS services.

 

How much does shipping cost?

Shipping fees are based on delivery location and the total weight of your items.

 

Whose your carrier service provided by?

We ship via USPS using discounted USPS standard shipping rates, we pass this discount along to our customers!

Standard shipping internationally is 7-21 business days and costs are based on DHL rates.

How long does shipping take?

Our prime goal is to ship your order as quickly as possible. Our standard processing time is 5-7 business days, and shipping is 1-3 business days after processing. Keep in mind that these are estimated times. If there is any further delay in your order, you will be notified immediately.

Our goal is for our customers to receive their products as quickly as possible, which means you may receive your order sooner than our projected processing and shipping time. Our days of business are Monday-Friday 8am-5pm. 

Please understand processing is the time taken to prepare your order for shipment.

If you have not received your package in 7 business days of your shipping confirmation, please contact United States Postal Service to better pinpoint the location of your package.

In order for us to provide the best customer service, please include your full name and order number in your email

If you have more questions about our shipping policies, email us at glow@marthalorineorganics.com

 

My address was entered incorrectly, what do I do?

We encourage you to verify all information prior to submitting your order. MarthaLorine, LLC is not responsible for packages incorrectly delivered due to missing or invalid address and information provided at the time of purchase. A shipping cost will be invoiced for reshipped orders.

 

Can I make a change to my order?

Once an order is submitted through the online store, it CANNOT be changed.

Can I call/email about my order?

In an effort to respect the privacy of our customers information, we DO NOT accept order information or payment information via phone. You may use our contact page to inquire about your order.

INTERNATIONAL

Standard shipping internationally is 7-21 business days and costs are based on USPS rates.

Tracking is guranteed until package arrives to destination country, and it is the customer’s responsibility to contact their local carrier and ensure delivery.

In Canada and some countries, all packages are delivered by Canada Post. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be paid by you at Customs.



Return and Exchange Policy:

What is your return and exchange policy?

Due to the nature and use of each of our products, we DO NOT accept any returns or exchanges. Please thoroughly read our ingredients prior to purchase, to avoid any discrepancies. All of our items are handmade with love, so we advise that you thoroughly check the ingredients prior to purchasing!

Need Further Assistance?

Please contact Customer Service via email 9a.m. – 5p.m. Eastern Standard Time

GLOW@marthalorineorganics.com